Are smartphones contributing to productivity issues?


84% use smartphones in the workplace

78% regularly respond to text messages during working hours


online assessment


120 hours per year – spent on smartphones


The average British worker spends as many as 120 hours per year using their smartphones in the workplace, according to research.


Research of 2,012 UK adults carried out by gadgets and technology etailer,, has revealed more than three quarters 84% admit to using their smartphones during working hours.


The UK’s largest laptop specialist learned that:


78% regularly respond to text messages during working hours, and 59% regularly take personal phone calls whilst working.

52% admit to answering instant messages via platforms such as Whatsapp and Facebook, whilst 9% have sent a Snapchat from their workplace.

44% of respondents said their workplace permitted reasonable use of smartphones.




1/3 of staff check social media in work, with Marketing & Comms staff ‘worst culprits’


More than a third (38%) also regularly check their personal social media accounts while in the workplace.


Those working in marketing were the worst culprits, with 98% admitting to peeking at smartphones, followed by those working in information and communications (96%).




The Top 10 Business Sectors Who Use Smartphones


Marketing – 98%

Information and communications – 96%

Creative and photographic – 92%

Professional service (law, accountancy) – 86%

Trades (construction, plumbing) – 78%

Manufacturing – 74%

Retail – 64%

Transportation – 48%

Education – 44%

Healthcare – 23%




‘Policies prohibiting smartphones are not working’


14% have been told off for using smartphones at work, while just 4% have been disciplined for use of their own tech during work time.


Mark Kelly, marketing manager at, said:


“It’s no surprise that we are addicted to our smartphones however overuse during working hours can add up, leaving a serious shortfall in productivity. Although companies monitor and prohibit the use of social media during the working day, the research shows that there is still a large amount of people continuing to use their device.



“Use of smartphones and social media in the workplace can lead to hundreds of thousands of hours in lost productivity per year, which could cost UK companies millions of pounds.”


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