Trainee Support Engineer for The PC Support Group
This is an exciting opportunity for someone to join the technical support team in a fast growing and dynamic IT support business, whilst developing their technical skills and experience.
The PC Support Group’s (www.pcsupportgroup.com) mission is to be the preferred and trusted provider of IT services to small businesses throughout the North West of England (Liverpool, Manchester and surrounding areas). The business has grown significantly over the last few years and the owner directors have ambitious plans for continued growth.
They are now looking for technically excellent, ambitious and enthusiastic Apprentice Support Engineers to join the current team.
You will report to the IT Support Manager but will be expected to be self-driven and able to use your own initiative to deliver outstanding results. You will have excellent communication skills and a desire to deliver great customer service. In return the Company will support you in your development including the opportunity to work with a wide variety of clients and different computer systems within a supportive staff team.
Pay is the national minimum wage
Holidays will be 20 days per annum plus Bank Holidays (although Bank Holidays may have to be taken on alternative days).
Core hours are Monday to Friday, 9:00AM to 5:00PM with 1 hour for lunch (35 hours per week) although the nature of the business means that flexibility is required around this including working 11:00AM to 7:00PM when required (usually one week in every four) plus Saturday 10:00AM to 5:00PM “on-call” approximately once a month, plus other occasional weekend work.
This is a 12 month fixed term contract with the possibility for the right candidate of a permanent role at the end of the contract.
The job is located in Speke, Merseyside
This is an opportunity to join a dynamic and fast growing business as a front line engineer.
In this role your primary function will be to log incoming calls from customers seeking technical assistance and help resolve desktop issues where your skills allow.
Over the 12 month contract, as you build up your technical knowledge, in addition to logging calls you will be expected to handle a wide variety of desktop and network related issues. You will use the latest support technology to provide outstanding service to our customer base of SMEs.
You will enjoy hands on learning, dealing with customers, and thrive on a high volume and fast changing workload.
Daily access to your own vehicle will be a distinct advantage.
The role mainly consists of:
You will be responsible for:
You will have some knowledge in a number of the following areas:
You will need to be:
We take our values very seriously and require that anyone joining us lives by them at all times. These values are: Freedom of expression, Integrity, Respect, Shared commitment and Trust – F.I.R.S.T.
Please send your CV through to email@example.com if you are interested in this role.